|Creating an Ongoing Customer Feedback System
BENSON MEDICAL INSTRUMENTS:
THE “NEW PRODUCT” LEADER
FOR YOUR HEARING CONSERVATION TESTING PROGRAM!
Benson Medical Instruments designs and manufactures the most comprehensive and integrated Hearing Conservation Compliance Solutions available today.
As the recognized leader, Benson Medical continues to be sole provider for the US Army, US Navy, and US Air Force Hearing Conservation Programs, cost-effectively delivering thousands of audiometers that are currently being used in nearly one thousand sites worldwide. In 2009, this illustrious roster expands to include Canada’s Department of National Defence.
In the private sector, Benson Medical provides solutions for a full array of Fortune 500 Companies, including (but not limited to): Alcoa, Chrysler, Dow Chemical, 3M, Proctor & Gamble, and The Boeing Company, as well as being a pivotal supplier to regional and national healthcare provider networks offering Occupational Hearing Conservation Programs.
Additionally, Benson Medical works with hundreds of small- and medium-sized companies through its nationwide distributor network.
Revolutionizing Hearing Conservation Testing…
Benson Medical got its start by developing audiometers for high-volume hearing conservation group testing. Its first technically advanced computer-controlled audiometric system was designed to automate group control while delivering superior data handling and reduced test times. Mobile test providers no longer had to operate separate audiometers to begin testing or to save the results. The built-in OptiLevel™ feature streamlined the test-taking process by using past test results to customize to the individual, thereby reducing test time by approximately one third. The IntelliTesting™ feature, designed to detect errors, automatically retest, or allow the operator to retest, delivered more accurate, higher-quality test results. These “smart” innovations evolved into an audiometric system that since 1997 has been deployed in every occupational health program in the US Department of Defense—revolutionizing its entire Hearing Conservation Program.
Leading With One Product Innovation After Another…
Benson Medical continued to lead the way by introducing the first new audiometer of the 21st century—the CCA-220 Industrial Audiometer—with revolutionary features, including:
- unlimited audiogram storage,
- full-page multilingual notification letters,
- and the ability to back up data to a floppy disk—
all FIRSTS in the industry.
In keeping with delivering the best solutions by harnessing the right technology, each audiometer now contains an integrated USB flash drive port for instantaneous download of data into any USB flash drive. As the leader in easy data management, Benson Medical introduced Solo™, a multi-user database that collects data from all Benson Medical audiometers, interfaces with most manufacturers’ equipment, and offers an integrated SQL Server platform, so data can be easily manipulated, backed up, sent to, and retrieved from anywhere in the world!
In 2002 Benson Medical introduced the first (and still the only) integrated sound level meter to both ensure and document compliance with ambient noise regulations during audiometric testing. This powerful system is key to ensuring effective hearing conservation programs when tests are performed in non-optimal environments (e.g., “Quiet Room” Testing—see the White Paper).
Benson Medical continues to be the innovation leader with the first “goof-proof” paper-loading mechanism in the NEXT stand-alone audiometer. Additionally, the state-of-the-art CCA-200mini Plus audiometer (now the same size as a small stack of index cards) seamlessly integrates audiometric testing, analysis, and reporting.
Always First in Research and Development
Research and development have been, and continue to be, Benson Medical Instruments’ foundation. Unlike the competition, Benson Medical does not “job out” any aspect of software or hardware design. This means a team of software and hardware engineers work together—hand in glove—building an entire integrated system from the ground up. As a result, you will never purchase a hearing conservation “system” that combines an audiometer designed by one company and software designed by a completely different company . . . with the assumption, of course, that somehow these two separately designed systems will seamlessly work together. Additionally, at Benson Medical all assembly takes place in the same facility shared by the engineers. Following completion, each audiometer is inspected and performance-validated. This teamwork-based business model for both design and manufacturing places Benson Medical in the lead as the only audiometric company offering a complete compliance package seamlessly integrating: audiometric testing, powerful analysis, and in-depth reporting.
Delivering Up-to-the-Moment Customer Support
Along with having the most integrated, top-performing product line available today, Benson Medical has the best customer support team in place with direct, one-on-one access to both the design team and the professionals who have assembled and performance-tested your equipment. With the competition you may not even know whom to call if your equipment malfunctions—the software group? . . . or should you call the audiometer manufacturer? Sometimes “the competition” does not even know which side caused the breakdown (and a lot of time can be wasted in trying to figure this out!). With Benson Medical you always have easy access to one product design team working together—seamlessly, all under one roof. Additionally, each customer support team member knows the equipment inside and out: software and hardware design parameters, how the equipment is assembled, and (most importantly) how each audiometer works. These skill sets result in top-notch, up-to-the-moment product support.
Creating an Ongoing Feedback System for Customer-Inspired Innovation
An integrated feedback system is automatically updated with any and all customer comments. This ongoing product input is then incorporated into future audiometric product development. This willingness to listen closely to the customer’s input and then respond, by constantly improving the product line, has resulted in Benson Medical becoming the industry favorite by providing up-to-the-moment seamless solutions for industrial audiometric testing and hearing conservation program management.
With Benson Medical everything is seamlessly integrated—by design.